Sales Order Processing People That Like To Order Online, I Need Your Help Please!?

People that like to order online, i need your help please!? - sales order processing

I have tried to schedule a phone and thus in line last Friday and still the message that my phone has been sent. all I got was this --

Thank you for this! Our sales team
Processing your request, and will soon be contacted to confirm the deletion.

Your confirmation number is *********. Code Please keep this number for your records until your order is ready ....

not cancel my order or will simply take some time?
any help is appreciated! Thank you!